Booking conditions - Stephen Lloyd Training

<body topmargin="0" leftmargin="0" link="#2942BD" vlink="#clrvlink"> <table width="100%" height="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#clrpageback"> <tr> <td valign="top" align="left" width="200" height="100%" bgcolor="#ECECEC" rowspan="2" nowrap> <table bgcolor="#ECECEC" cellspacing="0" cellpadding="0" border="0" width="100%" height="100%"> <tr> <td valign="top" align="left" width="100%" bgcolor="#ECECEC" nowrap><img border="0" src="http://www.stephenlloydtraining.co.uk/images/title.gif" width="230" height="155" alt="Stephen Lloyd Training"> <p class="SideBarLink" style="margin-top : 0"><img style="margin-left: 16" src="http://www.stephenlloydtraining.co.uk/images/whiteblob.gif">  <a class="SideBarLink" onmouseover="window.status = 'Go to the Stephen Lloyd Training home page'; return true;" onmouseout="window.status = ''; return true;" title="Go to the Stephen Lloyd Training home page" hidefocus="" target="_top" href="index.htm">Home</a></p> <p class="SideBarLink"><img style="margin-left: 16" src="http://www.stephenlloydtraining.co.uk/images/whiteblob.gif">  <a class="SideBarLink" onmouseover="window.status = 'A list of some of our recent clients'; 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return true;" onmouseout="window.status = ''; return true;" title="Fill out a printable booking form to fax or send in the post" hidefocus="" target="_top" href="http://www.stephenlloydtraining.co.uk/bookform.htm">Printable booking form</a></p> <p class="MinorSideBarLink"><img style="margin-left: 24" src="http://www.stephenlloydtraining.co.uk/images/orangeblob.gif">  <a class="MinorSideBarLink" onmouseover="window.status = 'Details of our booking conditions'; return true;" onmouseout="window.status = ''; return true;" title="Details of our booking conditions" hidefocus="" target="_top" href="http://www.stephenlloydtraining.co.uk/bookconditions.htm">Booking conditions</a></p> <p class="MinorSideBarLink"><img style="margin-left: 24" src="http://www.stephenlloydtraining.co.uk/images/whiteblob.gif">  <a class="MinorSideBarLink" onmouseover="window.status = 'Useful information for delegates to our open courses'; return true;" onmouseout="window.status = ''; return true;" title="Useful information for delegates to our open courses" hidefocus="" target="_top" href="http://www.stephenlloydtraining.co.uk/bookinfo.htm">Delegate information</a></p> <p class="SideBarLink"><img style="margin-left: 16" src="http://www.stephenlloydtraining.co.uk/images/whiteblob.gif">  <a class="SideBarLink" onmouseover="window.status = 'Contact us by e-mail, phone or post'; return true;" onmouseout="window.status = ''; return true;" title="Contact us by e-mail, phone or post" hidefocus="" target="_top" href="contact.htm">Contact us</a></p> </td> </tr> <tr> <td valign="bottom"> <p class="Contact">Tel: 01364 652845</p> <p class="Contact">Fax: 01364 653578</p> <p class="Contact" style="margin-bottom:20"><a class="ContactLink" onmouseover="window.status = 'Send us an e-mail'; return true;" onmouseout="window.status = ''; return true;" href="mailto:enquiries@stephenlloydtraining.co.uk">enquiries@stephenlloydtraining.co.uk</a></p> </td> </tr> </table> </td> <td valign="top" align="left" width="99%" height="28" bgcolor="#FFFFFF" nowrap style="background-image: url('http://www.stephenlloydtraining.co.uk/images/top.gif'); background-repeat: repeat-x; background-position: top"><img border="0" src="http://www.stephenlloydtraining.co.uk/images/curve.gif" width="12" height="28"></td> </tr> <tr> <td valign="top" align="left" width="99%" height="100%" bgcolor="#clrpageback" nowrap> <table width="100%" height="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#clrpageback"> <tr> <td colspan="3" height="1%" width="100%" bgcolor="#FFFFFF"> <p class="callus">Tel: 01364 652845</p> </td> </tr> <tr> <td rowspan="2" height="100%" width="5%" bgcolor="#FFFFFF"> </td> <td valign="top" align="left" height="100%" width="70%" bgcolor="#FFFFFF"> <p class="Title">Booking conditions</p> <hr color="#ECECEC" style="height:1px;"> <p class="SubTitle"><img src="http://www.stephenlloydtraining.co.uk/images/subtitle.gif"> Reservations</p> <p class="BodyList">1.  Places reserved by telephone can only be held for 7 days, so it is important that you return the completed booking form promptly.</p> <p class="SubTitle"><img src="http://www.stephenlloydtraining.co.uk/images/subtitle.gif"> Payment</p> <p class="BodyList">1.  Our payment terms are 30 days from the date of the invoice or 3 working days before the course begins, whichever is sooner. For last-minute bookings, special arrangements can be made.</p> <p class="BodyList">2.  Payment can be made by cheque, BACS or (for on-line bookings) by credit card.</p> <p class="BodyList">3.  Fees cover all course materials, the appropriate <i>Desktop Guide</i>, a certificate, one year of post-course support via e-mail, and coffee, tea and lunch on each day of the course. Over-night accommodation is not included in the course fees.</p> <p class="BodyList">4.  VAT at 20% applies to all course fees.</p> <p class="SubTitle"><img src="http://www.stephenlloydtraining.co.uk/images/subtitle.gif"> Cancellations</p> <p class="BodyList">1.  Should you wish to cancel a booking, you must confirm this in writing - by letter, fax or e-mail.</p> <p class="BodyList">2.  For a cancellation made more than 28 days before a course begins, there will be an administrative charge of £50 + VAT. Any fee paid will be refunded less this administrative charge.</p> <p class="BodyList">3.  For a cancellation made 15 to 28 days before a course, 50% of the course fee will be payable.</p> <p class="BodyList">4.  For a cancellation made within 14 days of a course, the full course fee will be payable.</p> <p class="BodyList">5.  To avoid cancellation penalties you may transfer to a different date for the same course or substitute an alternative delegate.</p> <p class="BodyList">6.  In the unlikely event that Stephen Lloyd Training has to cancel a course its liability shall be restricted only to any fees paid to it.</p> <p class="SubTitle"><img src="http://www.stephenlloydtraining.co.uk/images/subtitle.gif"> Transfers</p> <p class="BodyList">1.  If you wish to transfer to another date, please call us to discuss availability and then confirm your transfer in writing.</p> <p class="BodyList">2.  You must specify your choice of transfer date at the time of transfer.</p> <p class="BodyList">3.  The transfer option can be used only once, and in the event of cancellation or non-attendance no fees will be refunded. However, you may substitute an alternative delegate.</p> </td> <td rowspan="2" height="100%" width="5%" bgcolor="#FFFFFF" valign="top" align="right"><img border="0" src="http://www.stephenlloydtraining.co.uk/images/printer.gif" alt="Click to print this page" width="23" height="22" style="margin-right: 18;" onclick="PrintPage();" onmouseover="window.status = 'Click to print this page'; return true;" onmouseout="window.status = ''; return true;"></td> </tr> <tr> <td valign="bottom" align="center" width="70%" bgcolor="#FFFFFF"> <p style="margin-top: 0; margin-bottom: 0"> </p> <hr color="#A0A0A0" style="height:1px;"> <p class="footer">Please send comments or questions about this site to the <a class="footerlink" onmouseover="window.status = 'E-mail the Stephen Lloyd Training web master'; return true;" onmouseout="window.status = ''; return true;" href="mailto:webmaster@stephenlloydtraining.co.uk">Stephen Lloyd Training webmaster</a>.   <a class="footerlink" onmouseover="window.status = 'Your privacy is important to us - read our privacy policy'; return true;" onmouseout="window.status = ''; return true;" title="Your privacy is important to us - read our privacy policy" hidefocus="" target="_top" href="http://www.stephenlloydtraining.co.uk/privacy.htm">Our privacy policy</a></p> </td> </tr> </table> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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