Our London courses are held in comfortable training rooms in the building of the Chartered Institute of Arbitrators, at 12 Bloomsbury Square in Holborn.
Our northern venue is the Regus Business Centre, Manchester Airport. This has excellent road, rail and air connections, making it accessible from across the UK.
In the West Country we run our open courses at the Regus Business Centre, Exeter, which is close to the M5 motorway, Exeter International Airport and comfortable hotels.
Which venue?
To check which venue a course is being held at, please refer to the relevant course description, using the menu on the left of this page.
Finding the venue
Full joining instructions will be sent to you. These will include a map, directions and transport information.
Disabled access
We endeavour to ensure that all the venues and seminar rooms we use are fully accessible, but please inform us if you have particular needs so that we can make certain that you will not face difficulties.
Meals
Coffee, tea and lunch are provided on each day of an open course. If you have particular dietary requirements, please tell us when you make your booking. We will do our best to meet your needs.
Booking an open course
There are two simple ways to book a Stephen Lloyd Training open course:
We will send you full joining instructions soon after you book.
Payment
You can pay for your course in three ways:
By credit or debit card
By bank transfer
By cheque
If you wish to pay by card, please use our online booking form. We will send you a receipted invoice.
If you wish to pay by bank transfer or cheque, you can book online or by phone. We will prepare an invoice for you.
Our booking conditions
Booking a course with Stephen Lloyd Training implies acceptance of our booking conditions. Please read them carefully before booking your course.
Questions?
If you have any questions about our courses or the booking process, please call us on 01364 652845. Alternatively, use our contact us to send us an email.
Joining instructions
Full joining instructions, including a location map and public transport information, will be sent to you soon after you book your place.
Disabled access
We endeavour to ensure that our training rooms are fully accessible, but please inform us if you have particular needs so that we can make certain that you will not face difficulties.
Catering and dietary requirements
Coffee, tea and lunch are provided on each day of an open course. If you have special dietary requirements, please tell us when you make your booking. We will do our best to meet your needs.
Over-night accommodation
Over-night accommodation is not included in the course fees. If you require accommodation, you will find a selection of local hotels listed on each of our Open course venues pages.
Post-course support
During your course, you will be given details of how to access our free support service. This service will be available to you for one year, from the day following the course.
The intention is to provide you with help and advice on specific topics or questions, rather than to provide a free writing and editorial service. Requests for support will be answered by email, unless phone support seems more appropriate. We aim to answer all questions on the day they are received, but this is not always possible.
Mailing details
When you book a course, your details will be added to our customer records. These will NOT be sold or made available to third parties. See our privacy policy for more details. Stephen Lloyd Training is registered under the 1998 Data Protection Act.
Reservations
Places reserved on open courses by phone can only be held for 7 days, so it is important that you return the completed booking form promptly.
Payment
Our payment terms are 30 days from the date of the invoice or 3 working days before the course begins, whichever is sooner. For last-minute bookings, special arrangements can be made.
Payment can be made by cheque, BACS or (for on-line bookings) by credit or debit card.
Open course fees cover all course materials, a certificate, a year of post-course support, and coffee, tea and lunch on each day of the course. Over-night accommodation is not included in the course fees.
VAT at 20% applies to all course fees.
Cancellations
Should you wish to cancel an open course booking, you must confirm this in writing - by email, letter or fax.
For a cancellation made more than 28 days before a course begins, there will be an administrative charge of £50 + VAT. Any fee paid will be refunded less this administrative charge.
For a cancellation made 15 to 28 days before a course, 50% of the course fee will be payable.
For a cancellation made within 14 days of a course, the full course fee will be payable.
To avoid cancellation penalties you may transfer to a different date for the same course or substitute an alternative delegate.
In the unlikely event that Stephen Lloyd Training has to cancel an open course, its liability shall be restricted only to any fees paid to it.
Transfers
If you wish to transfer to another date, please call us to discuss availability and then confirm your transfer in writing.
You must specify your choice of transfer date at the time of transfer.
The transfer option can be used only once, and in the event of cancellation or non-attendance no fees will be refunded. However, you may substitute an alternative delegate.
Open course venues